Last Updated: December 12, 2025
The Refinery Hair Lounge (“we,” “us,” or “our”) operates the website therefineryhairlounge.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website.
Information We Collect
Information You Provide Directly
When you use our website, you may provide us with:
- Name and contact information (email address, phone number) when you submit a contact form or inquiry
- Email address when you subscribe to our newsletter
Information Collected Automatically
When you visit our website, we may automatically collect:
- Browser type and version
- Pages you visit and time spent on those pages
- Referring website addresses
- General location information (city/region level)
This information is collected through cookies and similar technologies to help us understand how visitors use our website and to improve your experience.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and requests
- Send newsletters and promotional communications (if you have subscribed)
- Improve our website and services
- Analyze website traffic and usage patterns
Third-Party Services
Our website may use third-party services such as:
- Website Hosting:Â Our website is hosted on WordPress, which may collect technical data as described in their privacy policy.
- Analytics:Â We may use analytics services to understand website traffic and visitor behavior.
- Email Marketing:Â If you subscribe to our newsletter, your email address may be stored with a third-party email service provider.
Individual Stylist Booking Platforms
Important: The Refinery Hair Lounge is a collective of independent stylists. When you book an appointment with a stylist, you will be directed to that stylist’s individual booking platform. Each stylist operates independently and uses their own scheduling system.
We are not responsible for the privacy practices of individual stylist booking platforms. When you provide information to book an appointment (including payment card information), that information is collected and processed by the individual stylist and their chosen booking platform—not by The Refinery Hair Lounge. We encourage you to review the privacy policy of any booking platform before providing your personal information.
Photography & Image Use
The Refinery Hair Lounge and our stylists may photograph your finished hair and styling results for use on our social media accounts, website, and promotional materials. By booking an appointment with us, you consent to such photography and grant The Refinery Hair Lounge a royalty-free license to use your image and likeness for marketing purposes.
If you prefer not to be photographed, simply inform your stylist at the beginning of your appointment, and we will respect your wishes.
Photographs are used solely to showcase our stylists’ work and will not be sold to third parties.
Cookies
Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Newsletter subscribers may request removal at any time.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Unsubscribe from marketing communications at any time
To exercise any of these rights, please contact us using the information below.
Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy, please contact us:
The Refinery Hair LoungeÂ
11612 Shelbyville Rd Middletown, KY 40243
Phone: (502) 889-6046